Performance and Service Assurance for Fixed Network

Communications among a group of telecom professionals enabled by global connectivity

In today’s fast-paced telecommunications landscape, it is crucial for operators to meet the evolving customer requirements and keep up with rapid innovation. This course offers novel approaches to ensure service quality in modern fixed networks, enabling operators to deliver exceptional performance and service assurance at the velocity and scale demanded by today’s digital era.

As technology infrastructures and operations continue to evolve, traditional approaches to service assurance are becoming outdated. This course addresses the need for a new generation of platforms and strategies that can effectively accommodate the increasing interdependency across business lines and domains. It also tackles the challenges posed by more complex technology ecosystems, growing data volumes, and the push towards autonomous operations and converged networking.

  • Fixed Network Operators
  • Telecommunications Companies (PTTs, Carriers)
  • Telecom Regulators
  • Professionals in non-technical domains (Management, Finance, PMO, etc.) who wish to further their knowledge in this field

There are no upcoming course dates currently scheduled for this course. If you are keen on attending this course, please register your interest and indicate your preferred training dates via our course enquiry form for us to open a Classroom/LIVE Virtual class schedule for this course.

Instructor-led Training
  • Classroom: 2 days
  • LIVE Virtual*: 14 hours
  • A minimum of 6 or more participants are required for a company-based LIVE Virtual course to commence
  • LIVE Virtual courses can be conducted for 5 hours or 7 hours daily. Please note that the number of training days will be extended if you opt for 5 hours daily.

At the end of this course, participants will be able to:

  • Identify and differentiate between the different types of fixed networks
  • Measure the performance of fixed networks using appropriate tools and techniques
  • Evaluate the importance of different performance parameters for fixed networks and select the most appropriate ones for a given scenario
  • Develop effective service assurance strategies for fixed networks to ensure high service quality at scale and velocity
  • Utilize service assurance tools to monitor, diagnose, and troubleshoot issues in fixed networks

  1. Telecom Planning for Evolving Network Architecture
    1. Fixed Access Network – GPON/FTTH
    2. Fixed Metro Network – Fiber Optics Distribution – SDH/SONET and MPLS-TP
    3. Fixed Core Network – Fiber Optic Backbone – CWDM, DWDM and OTN
    4. Business Cases and Business Models

  2. Performance Management for Fixed Network
    1. KPIs of a Fixed Network: Latency, Jitter, Frame Loss Ratio, Frame Delay, Availability, etc.
    2. Impact of Latency
    3. Impact of Frame Loss Ratio
    4. Impact of Availability
    5. Measurement of KPIs

  3. Telecom Planning for Evolving Network Architecture
    1. What is Service Assurance
    2. Improving Customer Experience
    3. Maximizing Customer Satisfaction
    4. Quality Assurance(QA), Quality Control(QC) and Service-Level Management (SLM)
    5. Monitoring and Management of the quality of the Key Performance Indicators (KPIs) of a fixed network

  4. Service Assurance Tools
    1. Asset Management Systems: Real-time Management of all the Devices on the Network to ensure the Quality of Service (QoS)
    2. Change Management Systems: Ensuring that New Technology is easily and efficiently integrated with the existing Infrastructure
    3. Service Desk: Finding the Root Cause of issues within the Organization and Conducting Troubleshooting through a Ticketing System
    4. Configuration Management Systems: Provisioning of relevant Software to the End User through Virtualization and Automation
    5. Service Assurance Plan

  5. Case Studies and Examples
    1. Business Transformation
    2. Operator Case Studies
    3. Best Practices

    Note: A Certificate of Completion will only be issued upon achieving at least 75% attendance for the course.

No pre-requisite knowledge is required but some background in fixed networks would be preferable.

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