OSS and BSS with Big Data

Maintaining smartphone network operations

Operational Support System (OSS) and Business Support System (BSS) are at the heart of the operation of any Telecom operator. Given growth of Big Data in recent times, the area of OSS/BSS has undergone disruptive changes, especially with virtualization of the OSS/BSS. As a result, many of the new Over-The-Top (OTT) services are newly developed web/mobile based services that do not fit into legacy OSS.

In this course, participants will learn about legacy OSS/BSS and the emerging Big Data analytics application in the OSS/BSS layer. The course will introduce participants to the evolution of OSS, the key elements and functions of OSS/BSS management, the integration of OSS/BSS with big data, recent trends in the field, and the application of big data in target marketing, churn management, and network operation analytics.

At the end of the course, participants will be equipped with a complete understanding of how these systems can be used to improve organizational efficiency and effectiveness.

  • Telecom/Cellular Operation Executives
  • Network engineers and administrators responsible for designing, deploying, and maintaining OSS and BSS systems
  • Telecom Sales Executives/Managers
  • Telecom Operators, Vendors, Contractors
  • CXO, VP, Directors and Managers who need to understand the impact of OSS and BSS systems on business operations and the role of big data in improving efficiency and effectiveness
Instructor-led Training
  • Classroom: 4 days
  • LIVE Virtual*: 28 hours


  • A minimum of 6 or more participants are required to commence a company-based LIVE Virtual course
  • LIVE Virtual courses can be conducted for 5 hours or 7 hours daily. Please note that the number of training days will be extended if you opt for 5 hours daily.
22 – 25 May 2023 (Mon – Thu), GMT +08:00
If you are keen on attending the above scheduled course, please register your interest via our course enquiry form.

At the end of this course, participants will be able to:

  • Explain the evolution of OSS and the journey towards virtualized OSS
  • Describe the key elements of OSS/BSS management and their functions
  • Demonstrate knowledge of functional management and various applications in OSS/BSS systems
  • Implement process modeling and understand the different services involved in OSS/BSS systems
  • Apply the concepts of process management in BSS and understand the drivers behind the development of OSS/BSS systems
  • Describe the interconnection between OSS and BSS systems
  • Plan and implement next-generation networks and compare different OSS/BSS vendors and platforms
  • Explain recent trends in OSS/BSS integration, big data, and IoT in telecom
  • Apply the concepts of big data in target marketing, customer, and subscriber acquisitions
  • Implement strategies for churn management and reduction
  • Apply network operation analytics in improving OSS/BSS systems
  • Compare different big data OSS/BSS vendors and platforms
  1. Introduction to Legacy OSS, Journey to the New Virtualized OSS
  • Elements of OSS, Voice/Video/Data/Enterprise
  • Plan and Build, Provision and Maintain
  • Cable, DSL, Broadband, Wireless, Backbone
  • Different Types of Management: Process, Fault, Performance, Capacity, Traffic , Workforce,
  1. Elements of OSS/BSS Management
  • Business and Enterprise Management
  • Service Creation and Delivery
  • Customer Care Management
  • Network Management
  • Processes and Business Logic
  • OSS/BSS Framework Components
  • Service Orders
  • Billing Mediation
  • Rating
  • Billing
  • Network Operations Support
  • Engineering and Planning
  • Network Planning and Development
  • Service and Network Provisioning
  • Workflow Management
  • Inventory Management
  • Trouble/Repair Management
  • Network Management
  • Network Maintenance and Restoration
  • Network Data Management
  1. Functional Management
  • NGOSS and eTOM
  • OSS Functional Characteristics and Components
  • OAM&P Requirements
  • Configuration Management
  • Fault Management
  • Performance Management
  • Accounting Management
  • Security Management
  • New BSS/OSS Requirements Supporting Next Generation Networks
  1. Applications (Cont’d)
  • Customer Care
  • Provisioning
  • Marketing and Sales Support
  • Workforce Management
  • Network Management
  • Inbound Web-Based Gateways
  • Outbound Gateways
  • Interconnection
  • Fraud Detection and Security
  • Churn Management
  • Emerging Technologies
  1. Process Modeling
  • Operations Processes
  • Fulfillment (F) Processes
  • Assurance (A) Processes
  • Billing (B) Processes
  • Operations Support and Readiness (OSR) Processes
  • Strategy, Infrastructure and Product Processes
  • Enterprise Management Processes
  • The eBusiness SP Enterprise
  • eBusiness Environment
  • eBusiness Strategy and Service Provider Business Models
  • eBusiness Processes for Service Providers
  • Business Process Frameworks
  1. Details of Services
  • DSL Services
  • IP based Services
  • VoIP
  • IP VPNs
  • Broadband
  • Data Services
  • Storage on Demand
  • Video Conferencing
  • MPLS VPN Services
  • Service Level Agreement (SLAs)
  • Customer Self Provisioning
  • Real-time Access to Customer Data/Accounts
  • Flow-through Provisioning
  1. Process Management (BSS)
  • Process Example: Order Fulfilment > Order Includes, Delivery Date, Combination Of Service Types, Location
  • Process Designer
  • Customer Experience – QosMos
  • Data Management
  • Demand Management Services
  • Testing Services
  • Social CRM (New Areas)
  1. Drivers for OSS/BSS
  • BSS/OSS Infrastructure of Telcos and Enterprises
  • BSS/OSS Market Trends
  • Vital Competitive Elements for Converged Services
  • Telcos and Enterprises need New Business Systems to Support the Proliferation of Services they will Offer
  • Convergence of Telephony and Broadband
  • Competitive and Converged Marketplace
  • Open-billing Solutions
  • How to Evaluate a Potential BSS for Converged Services
  1. OSS/BSS Interconnection
  • Industry Approach
  • Service Providers Profile
  • Vendors Profile
  • Open Interfaces
  • Integration of Business and Systems Context
  • Business Process Optimization
  • Automation
  • Workflow Enabled Management Application Integration
  • Workflow Standardization
  • Building Integrated OSS Infrastructure
  • Integrated Platforms
  • Business Agreements
  • Information Agreements
  • Catalyst Projects
  • Implementing Workflow
  • Interconnection Gateways
  • BSS/OSS Product Solutions and Vendors
  • Immediate and Future Needs
  1. Planning Next Generation Network
  • Planning and Engineering
  • Quality of Service
  • Inventory
  • Network Design and Provisioning
  • Network Monitoring and Maintenance
  • Network Data Mediation
  • Managing The Service Offerings
  • Service Planning and Development
  • Service Provisioning
  • Service Quality Management
  • Usage Rating
  • CRM
  • Creating and Managing the Network
  • Managing the Service Offerings
  • Managing Customer Relationships
  • Designs on OSS Integration
  • Incumbent Concerns
  • Integrate now, Benefit later
  1. OSS/BSS Vendor/Platform – A Comparative Study
  • Software Development Toolkit Providers
  • Solution Providers
  • Independent Software Vendors
  • Market Position
  • Products Offering
  • Standards Compliance
  • Strategy
  • Strengths
  • Weaknesses
  • Assessments
  1. Recent Trends in OSS/BSS Integration, Big Data and IoT in Telecommunications
  • e TOM Level 1-3
  • Virtualization of OSS/BSS
  • Advanced Analytic and Big Data
  • Real Time Analytic and Decision Making
  • Precise Marketing: Value Upgrade Targeting, Churn Reduction
  • Operational Efficiency – Pre-emptive Customer Care
  • Subscriber Centric Traffic Off-load
  • Cell Site Optimization
  • Dynamic Profiling
  • Click Stream Analysis
  • Ethernet
  • Ethernet Comparison
  1. Target Marketing/Customer/Subscriber Acquisitions
  • To identify Highest Velocity Clients
  • To identify Clients for a Given Products
  • To identify Right Set of Products for a Client (Recommendation Engine)
  • Market Segmentation Technique
  • Cross-sell and Up-sell Technique
  • f. Client Segmentation Technique
  • Sales Revenue Forecasting Technique
  1. Churn Management and Reduction
  • 3 Types of Churn: Active/Deliberate , Rotational/Incidental, Passive Involuntary
  • 3 Classification of Churned Customers: Total, Hidden, Partial
  • Understanding CRM Variables for Churn
  • Customer Behavior Data Collection
  • Customer Perception Data Collection
  • Customer Demographics Data Collection
  • Cleaning CRM Data
  • Unstructured CRM Data (Customer Call, Tickets, Emails) and their Conversion to Structured Data for Churn Analysis
  • Social Media CRM – The New Way to Extract Customer Satisfaction Index
  • Case Study-1: T-Mobile USA: Churn Reduction by 50%
  1. Network Operation Analytics 
  • CPU Usage
  • Memory Usage
  • QoS Queue Usage
  • Device Temperature
  • Interface Error
  • IoS versions
  • Routing Events
  • Latency Variations
  • Syslog Analytics
  • Packet Loss
  • Performance Threshold
  • Device Traps
  • IP Detailed Record (IPDR) Collection and Processing
  • Use of IPDR Data for Subscriber Bandwidth Consumption, Network Interface Utilization, Modem Status and Diagnostic
  • HFC information
  1. Big Data OSS/BSS Vendor/Platform – A Comparative Study
  • Open source Flexera OSS solution
  • ETI Software
  • Ericsson
  • Huawei
  • Nokia
  • Oracle

Note: A Certificate of Completion will only be issued upon achieving at least 75% attendance for the course.

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