Telecom Wholesale Billing
Course Overview
This course is designed to provide a comprehensive guide to telecommunications billing. This course covers in detail the interconnect and wholesale billing processes, with a major focus on ITU standards, de-regulated interconnect agreements, automated CDRs, centralized billing dispute management negotiations, settlements, and customer support.
Target Audience
- Managers, engineers, technicians, and planners involved in telecom wholesale operations
- Technical and non-technical professionals working with billing processes
- Sales, marketing, and commercial teams supporting wholesale or interconnect services
- Operations staff within communication service providers handling billing-related tasks
- Newcomers to billing from IT, finance, or audit functions in telecom operators or vendor environments
- Billing professionals seeking updates on IP-based billing processes and current industry practices
- Marketing, sales support staff, and consultants from billing system vendors or system integrators
Duration & Training Format
Instructor-led Training
- Classroom: 3 days
- LIVE Virtual: 21 hours
*Note:
- A minimum of 8 or more participants is required for a Classroom session to commence.
- A minimum of 6 or more participants is required for a LIVE Virtual session to commence.
- LIVE Virtual courses can be conducted for 5 hours or 7 hours daily. Please note that the number of training days will be extended if you opt for 5 hours daily
Upcoming Course Dates
3 – 7 Aug 2026 (Mon – Fri), GMT +8
If you are keen on attending this training, please register your interest via our course enquiry form.
Course Objectives
At the end of the course, participants will learn the following:
- Understand the different aspects related with telecom wholesale billing
- Comprehend the billing process end-to-end
- Learn key concepts and terminology
- Understand the contents of interconnect agreements
- Review the charging mechanisms adopted by resellers for bulk services like network access, data, voice, etc.
Course Outline
- Introduction to Telecom Billing
- Billing Systems
- Billing Types
- Billing System Vendors
- Billing System Architecture
- Billing System Requirements
- Retail vs Wholesale Billing
- What is interconnect?
- Settlement Variations
- The Interconnect Business Process
- Concepts and Terminology
- Telecom Billing – Products and Services
- What is a Product?
- What is a Service
- Product Families
- Product Attributes
- Billing System Perspective
- Interconnect Billing
- Voice and Messaging Billing
- Real-Time Processing
- Application-to-Person (A2P) traffic
- Open RTP (Open Source, Flexible Platforms)
- Interconnect Agreements
- Deregulated Agreements
- Handshake
- Sender Keeps All
- Bill and Keep
- Revenue Sharing
- Cost Based/Cascade
- Access Billing
- Equal Access
- IP/Data – QOS Based Revenue Sharing
- MVNO/MVNE Pricing Models
- Support for Converged Services (Voice, Data, 5G, IoT)
- Fundamental Interconnect Components
- Scope
- Management of Reference Data
- Cdr Mapping, Completion, Repair and Enhancement
- Pricing
- Post pricing
- Summaries and Reports
- Reconciliation Processes and Standards
- Least Cost Routing
- ITU Interconnect Rules
- Multilateral Agreements
- Agreement Negotiated within ITU
- Prices Agreed based on Route
- Monthly Statements
- Reconciliation based on Incoming Accounts
- Dispute Resolution Process governed by ITU
- Quarterly Settlement
Note: A Certificate of Completion will only be issued upon achieving at least 75% attendance for the course.
Pre-requisites
NIL
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