Telecom Wholesale Billing
Course Overview
This course is designed to provide a comprehensive guide to telecommunications billing. This course covers in detail the interconnect and wholesale billing processes, with a major focus on ITU standards, de-regulated interconnect agreements, automated CDRs, centralized billing dispute management negotiations, settlements, and customer support.
Target Audience
- Managers, engineers, technicians, and planners involved in telecom wholesale operations
- Technical and non-technical professionals working with billing processes
- Sales, marketing, and commercial teams supporting wholesale or interconnect services
- Operations staff within communication service providers handling billing-related tasks
- Newcomers to billing from IT, finance, or audit functions in telecom operators or vendor environments
- Billing professionals seeking updates on IP-based billing processes and current industry practices
- Marketing, sales support staff, and consultants from billing system vendors or system integrators
Duration & Training Format
Instructor-led Training
- Classroom: 3 days
- LIVE Virtual: 21 hours
*Note:
- A minimum of 8 or more participants is required for a Classroom session to commence.
- A minimum of 6 or more participants is required for a LIVE Virtual session to commence.
- LIVE Virtual courses can be conducted for 5 hours or 7 hours daily. Please note that the number of training days will be extended if you opt for 5 hours daily
Upcoming Course Dates
There are no upcoming course dates currently scheduled for this course. If you are keen on attending this course, please register your interest and indicate your preferred training dates via our course enquiry form for us to open a Classroom/LIVE Virtual class schedule for this course.
Course Objectives
At the end of the course, participants will learn the following:
- Understand the different aspects related with telecom wholesale billing
- Comprehend the billing process end-to-end
- Learn key concepts and terminology
- Understand the contents of interconnect agreements
- Review the charging mechanisms adopted by resellers for bulk services like network access, data, voice, etc.
Course Outline
- Introduction to Telecom Billing
- Billing Systems
- Billing Types
- Billing System Vendors
- Billing System Architecture
- Billing System Requirements
- Retail vs Wholesale Billing
- What is interconnect?
- Settlement Variations
- The Interconnect Business Process
- Concepts and Terminology
- Telecom Billing – Products and Services
- What is a Product?
- What is a Service
- Product Families
- Product Attributes
- Billing System Perspective
- Interconnect Billing
- Voice and Messaging Billing
- Real-Time Processing
- Application-to-Person (A2P) traffic
- Open RTP (Open Source, Flexible Platforms)
- Interconnect Agreements
- Deregulated Agreements
- Handshake
- Sender Keeps All
- Bill and Keep
- Revenue Sharing
- Cost Based/Cascade
- Access Billing
- Equal Access
- IP/Data – QOS Based Revenue Sharing
- MVNO/MVNE Pricing Models
- Support for Converged Services (Voice, Data, 5G, IoT)
- Fundamental Interconnect Components
- Scope
- Management of Reference Data
- Cdr Mapping, Completion, Repair and Enhancement
- Pricing
- Post pricing
- Summaries and Reports
- Reconciliation Processes and Standards
- Least Cost Routing
- ITU Interconnect Rules
- Multilateral Agreements
- Agreement Negotiated within ITU
- Prices Agreed based on Route
- Monthly Statements
- Reconciliation based on Incoming Accounts
- Dispute Resolution Process governed by ITU
- Quarterly Settlement
Note: A Certificate of Completion will only be issued upon achieving at least 75% attendance for the course.
Pre-requisites
NIL
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