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Business Analytics & Management



Managing the Managed Services and Aligning Network Performance Management

Course Objectives: After attending this training, participants will be able to: Understand what are managed services Manage and monitor managed services Learn how you outsource or start transformation Understand the legal aspects of managed services and their transition and transformation Start project planning and project management (define wbs and timelines) …

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Contract and Commercial Management

Course Duration: 3-day instructor-led training Course Outlines: Business Relationships- A basic building block Agreements and their types Contract Contracting Principles and contract Lifecycle Contract Planning Contract Creation/Development Risk Management- Step by Step Resource Management-Step by Step Significance of Record keeping at every stage of contract management Ethical Behavior for effective …

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Customer Experience Management (CEM) and Big Data Analytics

Course Objectives: Service providers are seeing decreasing revenues and increasing customer churn against a back drop of rising network infrastructure expenditure. To reverse this dangerous and destructive spiral, telcos can make use of the data generated real time by their subscribers, commonly known as “Big Data”, for new revenue opportunities. …

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Network Analytics – KPIs & Process Management

Course Objectives: The goal of this course is to maiximise the benefits brought about by the co-existence of technology and management. Standing at the intersection of Cellular Operations and Business Management, one is likely to find that one needs people who are skilled in problem-solving. This training would help boost …

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Advanced Telecoms Project Management

Course Objectives: After successfully completing this course the attendees will: Understand how to develop critical tool sets to originate a complex telecommunications project Understand telecommunications project life cycle Understand the skills needed by Telecommunications Project Manager Understand the difference between Program Management and Project Management Understand the key elements of …

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Introduction to Big Data and Data Analytics

After successful completion of this course, participants will understand: Where telecoms are heading to and the dynamics and economics behind it. The drivers for Big Data Analytics usage in Telecoms Standardization bodies (TM Forum), and Frameworks How to make the most of Big Data and CEM to improve growth (including …

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Managing the Managed Services

Course Objectives: After attending this training, participants will be able to: Manage and monitor managed services Perform risk analysis and reduction of managed services Understand the legal aspects of managed services and their transition and transformation Manage the QoS of the network Learn how to achieve KPIs based on the …

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