Business Analytics & Management



Introduction to Big Data and Data Analytics

COURSE OBJECTIVES After successful completion of this course, participants will understand: Where telecoms are heading to and the dynamics and economics behind it. The drivers for Big Data Analytics usage in Telecoms Standardization bodies (TM Forum), and Frameworks How to make the most of Big Data and CEM to improve …

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Leadership Essentials – from Me to We

COURSE OBJECTIVESAfter attending the training, participants will be able to: Understand the list of key skills required to be a successful team leader / supervisor Appreciate how these skills interact in day-to-day circumstances Consider relevant management theories and practical management techniques Put new skills into practice in the working environment …

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Delivering Service Excellence in a Connected Age

COURSE OBJECTIVES After attending the training, participants will be able to: Understand the meaning of exceptional customer service & the increasing expectations of customers in the Telecommunications industry Appreciate the rapidly changing Telecom landscape & the need for Telco’s to provide an environment where service excellence can flourish  Have an …

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Managing the Managed Services and Aligning Network Performance Management

COURSE OBJECTIVES After attending this training, participants will be able to: Understand what is managed services Manage and monitor managed services Learn how do you outsource or start transformation Understand the legal aspects of managed services and their transition and transformation Start project planning and project management (define wbs and …

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Contract and Commercial Management

COURSE DURATION3-day instructor-led training COURSE OUTLINE Business Relationships- A basic building block Agreements and their types Contract Contracting Principles and contract Lifecycle Contract Planning Contract Creation/Development Risk Management- Step by Step Resource Management-Step by Step Significance of Record keeping at every stage of contract management Ethical Behavior for effective contract …

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Network Analytics – KPIs & Process Management

COURSE OBJECTIVES The goal of this course is to maiximise the benefits brought about by the co-existence of technology and management. Standing at the intersection of Cellular Operations and Business Management, one is likely to find that one needs people who are skilled in problem-solving. This training would help boost …

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Advanced Telecoms Project Management

Course Objectives After successfully completing this course the attendees will: Understand how to develop critical tool sets to originate a complex telecommunications project Understand telecommunications project life cycle Understand the skills needed by Telecommunications Project Manager Understand the difference between Program Management and Project Management Understand the key elements of …

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