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TRANSMISSION TECHNOLOGIES

Managing the Managed Services

Course Objectives:

After attending this training, participants will be able to:

  • Manage and monitor managed services
  • Perform risk analysis and reduction of managed services
  • Understand the legal aspects of managed services and their transition and transformation
  • Manage the QoS of the network
  • Learn how to achieve KPIs based on the SLA

Pre-Requisite for Participants:

A basic knowledge of wireless communication systems is required. Practical experience in Telecom operator / vendor is an advantage.

Who Should Attend?

Technical heads, managers and supervisors working in a telecommunications environment.

Course Duration:

3-day training.

Course Outlines:

  • What are Managed Services
  • Risk Assessment
  • Managing Legal Aspects of Managed Services
  • Managing Transition and Transformation
  • Managing QoS (Quality of Service)
  • Managing Contract Migration and Handover

 

What is so special about Telefocal’s “Managing the Managed Services”?

What’s so Special about this Course?

Below are some of the reasons why this training is so special and beneficial for stakeholders who are engaged in managing the managed services:

  1. This is the only vendor-neutral yet practical training in the world which combines Project, Risk, Process, and Performance Management.
    It helps the Managers and Team Leads to put a structure to their Managed Networks Program, increase Operational Efficiency, and reduce cost on an ongoing basis.
  2. This course also teaches how to manage the next phase of transition and transformation – automation and digitization of the Cellular Networks utilizing NFV and SDN technologies and how to convert it into efficient Managed Services.
  3. The entire course is 100% practical, and consisting of plenty of interaction with the participants – be it in the choosing of the projects they are working on or for future projects. They can bring back their entire work activity to implement in their day-to day-work for improved efficiency.

 

Brief Overview:

This course explains what is managed services and how to manage and monitor these services.

Participants will be taught risk analysis and reduction of managed services, understand the legal aspects, managing the transition and transformation, understand Quality of Service (QoS) issues in relation to what is set out in the Service Level Agreements (SLAs) as well as managing contract migration and handover.

After attending this training, participants will be able to:

  • Manage and monitor managed services
  • Perform risk analysis and reduction of managed services
  • Understand the legal aspects of managed services and their transition and transformation
  • Manage the QoS of the network
  • Learn how to achieve KPIs based on the SLA

 

Testimonials from our Delighted Clients:

Those who have benefited from this training have some good reviews about Telefocal’s unique course on “Managing the Managed Services” Course:

“This course helps me to better understand managed services, contract management, SLAs, KPIs and after this, I would be able to follow up properly with our current vendors” ~ M. Najib

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