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Transmission Technologies

Managing the Managed Services

Course Objectives:

After attending this training, participants will be able to:

  • Manage and monitor managed services
  • Perform risk analysis and reduction of managed services
  • Understand the legal aspects of managed services and their transition and transformation
  • Manage the QoS of the network
  • Learn how to achieve KPIs based on the SLA

Pre-Requisite for Participants:

A basic knowledge of wireless communication systems is required. Practical experience in Telecom operator / vendor is an advantage.

Who Should Attend?

Technical heads, managers and supervisors working in a telecommunications environment.

Course Duration:

3-day training

Course Outlines:

  • What are Managed Services
  • Risk Assessment
  • Managing Legal Aspects of Managed Services
  • Managing Transition and Transformation
  • Managing QoS (Quality of Service)
  • Managing Contract Migration and Handover

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