Managing the Managed Services and Aligning Network Performance Management

After attending this training, participants will be able to:

  • Understand what is managed services
  • Manage and monitor managed services
  • Learn how do you outsource or start transformation
  • Understand the legal aspects of managed services and their transition and transformation
  • Start project planning and project management (define wbs and timelines)
  • Perform risk analysis and reduction of managed services
  • Start looking at revenue assurance after covering the risk
  • Define the SLAs
  • Manage the transition and transformation
  • Manage and monitor the QoS of the network
  • Combine technology and management together
  • Boost the performance of individual, department and organization by communicating the measures/KPIs that matter.


A basic knowledge of wireless communication systems is required. Practical experience in Telecom operator / vendor is an advantage.


  • All executives of Cellular Operator who have minimum 3 years of working experience.
  • Leads are a must of each department
  • Managers who want to improve the cross functional performance
  • Managers to appoint TEAM MATE, anyone other than the Manager himself, in his/her group


5-day instructor-led training


  • What are Managed Services?
  • Risk Assessment
  • Managing Legal Aspects of Managed Services
  • Managing Transition and Transformation
  • Managing QoS (Quality of Service)
  • Managing Contract Migration and Handover
  • Synopsis
  • What is a KPI?
  • First Understand All the Rules
  • Collaborate NOT Compete – Understand yours and other department Performance Indicators 
  • Transformation – Align Mate and Align Team Conceptualization
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