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TRANSMISSION TECHNOLOGIES

Excellence in Customer Service Management

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Course Objectives:

The course is designed to give participants an opportunity to develop and improve their understanding of the principles of Customer Service Excellence – especially as it applies to Telecoms Operators.

There are practical aspects to the training. It includes 4 workshops which allow participants to trial their new learnings but in the safety of the classroom environment.

The course then considers the future – both in terms of the evolving Telecommunications landscape as well as the expected future developments of Customer Service itself.

Some working experience within the Telecommunications Industry and are part of – or soon to be part of – customer-facing departments.

Who Should Attend?

  • Managers and Supervisors who are new to the Customer Service environment or who need to refresh their skills
  • Front line Customer Service staff
  • Anyone keen on providing excellent customer service

Course Duration:

2-day instructor-led.

 

Course Outlines:

  • INTRODUCTION
  • Who are my Customers? 
  • ‘Manage every Customer Touch point’
  • The Role of the Organisation
  • A Look into the Future of Customer Service
  • Practical Workshops
  • REVIEW & CLOSE  

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COURSE ENQUIRY

BASIC TRAININGS FOR PROFESSIONALS

    IP, ETHERNET, MPLS / TRAFFIC ENGINEERING

      NETWORK SECURITY

        SDN NFV / DATA CENTRE TECHNOLOGIES

          DATA ANALYTICS

            IPTV, OTT MEDIA TECHNOLOGIES

              Business & Project Management

                CERTIFICATION PROGRAMMES

                  5G Technologies

                    LTE / 4G Technologies

                      INTERNET OF THINGS (IoT)

                        SIP / IMS / ROAMING

                          TRANSMISSION TECHNOLOGIES

                            FIBER OPTICS COMMUNICATIONS

                              Network QoS & Optimization

                                NETWORK OPERATIONS & SUPPORT

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