MENUMENU
Generic selectors
Exact matches only
Search in title
Search in content
Search in posts
Search in pages
event
wp-types-group
research-article
testimonial
Filter by Categories
a) Access Network
All Course Calendar
Archives
b) Core Network
Basic Courses for Professionals
Business Analytics & Management
c) Certified Technicians
Carrier Ethernet Program
Cloud-Enabling Technologies
Demo
Fiber Optics Communication Technologies Courses
Forms
Internet of Things (IoT)
IP / Traffic Engeering / Signaling
LTE / 4G / 5G Technologies
Member
Network Operations & Business Support
Network QoS & Optimization
Security Courses
Telefocal Certification Programmes
Training Course Calendar
Training Courses
Transmission Technologies

Excellence in Customer Service Management

Course Objectives:

The course is designed to give participants an opportunity to develop and improve their understanding of the principles of Customer Service Excellence – especially as it applies to Telecoms Operators.

There are practical aspects to the training. It includes 4 workshops which allow participants to trial their new learnings but in the safety of the classroom environment.

The course then considers the future – both in terms of the evolving Telecommunications landscape as well as the expected future developments of Customer Service itself.

Some working experience within the Telecommunications Industry and are part of – or soon to be part of – customer-facing departments.

Who Should Attend?

  • Managers and Supervisors who are new to the Customer Service environment or who need to refresh their skills
  • Front line Customer Service staff
  • Anyone keen on providing excellent customer service

Course Duration:

2-day instructor-led.

 

Course Outlines:

  • INTRODUCTION
  • Who are my Customers? 
  • ‘Manage every Customer Touch point’
  • The Role of the Organisation
  • A Look into the Future of Customer Service
  • Practical Workshops
  • REVIEW & CLOSE  

Related Course Topics

3G Benchmarking and Optimisation Course Objectives: By the end of the course participants will be able to: Describe the fundamentals of performance measurement Collect and present statistical data of these measurements Know what the measurement limitations are and how t...
3G LTE Microwave Transmission Network Planning Course Objectives: This 5-day course provides participants with a complete understanding of microwave radios, statistical multiplexing, delay and jitter and understanding of packet transmission through adaptive modulation. This course is designed by...
3G Network QoS and Performance Management Course Objectives: By the end of the "3G Network QoS and Performance Management" course participants will be able to: Describe the fundamentals of Quality of Service (QoS) Describe the architecture and design of WCDMA networks Collect an...
4G LTE Signaling, Protocols and Procedures Course Objectives: The goal of this training is to give a comprehensive overview on the LTE specific Signaling Protocols and Procedures. You will gain understanding about: Non Access Stratum and Access Stratum Signaling The concept of User...
5G Mobile Networks Course Objectives: Upon completion of this course, the participants would be able to: Describe what 5G is. Describe the 5G technology drivers. List the 5G features and their benefits. Describe the 5G network architecture and its key te...

COURSE ENQUIRY

Telefocal Asia Pte Ltd © www.telefocal.com. All rights reserved. Website Terms & Conditions

Setup Menus in Admin Panel