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Transmission Technologies

Delivering Service Excellence in a Connected Age

Course Objectives:

After attending the training, participants will be able to:

  • Understand the meaning of exceptional customer service & the increasing expectations of customers in the Telecommunications industry
  • Appreciate the rapidly changing Telecom landscape & the need for Telco’s to provide an environment where service excellence can flourish 
  • Have an awareness of what a Connected World entails and how Customer Care is becoming a key Differentiator between competing companies
  • Have an appreciation of what Customer Service excellence will look like in the future 

 

PRE-REQUISITE FOR PARTICIPANTS

Some working experience within the Telecommunications Industry and are part of – or soon to be part of – customer-facing departments. 

 

Course Overview:

This is a 2-day instructor-led classroom training event which involves presentations, interactive sessions, quizzes, embedded multi-media clips, practical workshops and Case Scenarios.

The course is designed to give participants an opportunity to develop and improve their understanding of the principles of customer service excellence – especially as it applies to the Telecoms Industry.

There are practical aspects to the training – including 4 workshops which allow participants to trial their new learnings but in the safety of the classroom environment. 

The course then considers the future – both in terms of the evolving Telecommunications landscape (the Internet of Things) as well as expected future developments in Customer Service itself.

Who Should Attend?

  • Managers and Supervisors who are new to the Customer Service environment or who need to refresh their skills
  • Front line sales and customer service staff
  • Participants should have some working experience within the Telecommunications industry and are part of – or soon to be part of – any customer facing department.

Course Duration:

2-day instructor-led training

Course Outlines:

  • You and Your Customers 
  • The Role of the Organisation
  • Living in a Connected Age 
  • A Look into the Future of Customer Service
  • Practical Workshops  
  • Review and Close

Related Course Topics

PIC Grant Productivity and Innovation Credit (PIC) Scheme When you attend training courses delivered by Telefocal Asia Pte Ltd in Singapore or Overseas, you may enjoy PIC grants and tax rebate if your organisation meets the requirements preset by the Inland R...

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